Effective Date: 01/12/2024

Gringas LLC is committed to ensuring that your orders are delivered on time and in excellent condition. This policy outlines the terms and conditions for shipping and delivery of physical products, event materials, or any items purchased from our website, [gringas.org].

1. Order Processing
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
Processing Time: Orders are typically processed within 3-5 business days. Processing times may vary during peak seasons or promotional periods.
Custom Orders: For customized products, processing times may extend to 7-10 business days, depending on the nature of the customization.

2. Shipping Methods
Domestic Shipping (United States): Orders are shipped using USPS, FedEx, or UPS. The shipping carrier will be determined based on your location, the weight of the package, and the delivery speed selected at checkout.
Shipping Speeds:
Standard: 5-10 business days
Expedited: 2-3 business days (additional charges apply)
Overnight: 1 business day (additional charges apply)
Shipping Costs: Calculated at checkout based on the size, weight, and destination of the package. Free shipping may apply to orders above a specified amount during promotional campaigns.

3. Delivery Policy
Delivery Confirmation: Once your order is shipped, a tracking number will be provided via email so you can monitor your shipment’s progress.
Missed Deliveries: If delivery is unsuccessful and the package is returned to Gringas LLC due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package.

4. Lost, Stolen, or Damaged Packages
Lost Packages: If your package is not delivered and is marked as “lost” by the carrier, please contact us within 7 business days of the expected delivery date. We will work with the carrier to resolve the issue and, if applicable, issue a replacement or refund.
Damaged Packages: If your order arrives damaged, please get in touch with [email protected] within 7 business days of receiving the item. Include photos of the damaged product and packaging.
Stolen Packages: Gringas LLC is not liable for stolen packages marked as “delivered.” However, we encourage customers to contact their local carrier or file a claim.

5. International Shipping
Gringas LLC currently ships only within the United States. International shipping options may be available in the future.

6. Contact Us
If you have any questions regarding your shipment, please contact:
Email: [email protected]
Phone: (407) 913-6555